Before Your Appointment
Let's make sure you are prepared for an incredible experience! It is our highest priority to ensure you have the best possible experience ever. We have compiled a list of things you can do that would ensure a smooth and enjoyable process:
COVID-19
OrthoMetrix will do our part in preventing the spread of COVID-19. This means frequent sanitization procedures of all areas where people will visit, touch, and interact. There is a maximum of 2 people allowed in the assessment room during an appointment and all visitors to the clinic must wear a mask. If you do not have a mask we are happy to provide one for you. All visitors must use hand sanitizer. If you have an appointment booked, you are required to fill out a COVID-19 screening form that you will receive in your email shortly before your appointment. Although our office does not naturally have high walk-in traffic, we recommend against visiting our office without notice. Many questions you may have can be addressed on this website or by simply contacting our office at 604-503-6886 Monday to Saturday between 10am to 6pm.
Bring your doctors prescription (If applicable). We willl need to take a photocopy however we will return back your original copy. You will need to take the original copy with you in case you are submitting any item(s) to your insurance plan. We will never keep your original doctor's prescription (and if we accidently do, we will keep it safe guarded for you to pick up).
Understand your plan coverage (If applicable). Many insurance plans through work or school provide coverage for some services we offer. We recommend for you to contact your insurance provider directly and ask if any of our services of interest, such as custom foot orthotics, are covered. We are happy to call on your behalf to check the level of coverage you have and ensure our services comply exactly to what your insurance provider requires under your policy. Please note we do not contact your insurance provider on the day of your initial evaluation.
Wear loose, appropriate, comfortable clothing. Your Pedorthist will need to see your feet, ankles, knees, and hips while you walk and while you lie down as this is necessary for a proper foot and lower extremity biomechanical exam. Please arrive at your appointment wearing pants that can roll above the knees or athletic shorts.
Bring 1-2 pairs of shoes you normally would wear. No need to bring your suitcase! To simplify which ones to bring, please choose one you would wear daily and one you would wear for work.
Payment - We accept all forms of payment except for cheques.
Pricing - The price for custom foot orthotics varies depending on the materials required and the complexity of the orthotics. All custom foot orthotics are manufactured at OrthoMetrix, using the latest computer software, orthotic manufacturing equipment, in addition to industry standard craftsmanship by our on site orthotic technicians, to enable production of the highest quality orthotics. The general price range that custom foot orthotics fall within is $450.00 to $525.00. We are recognized provider by all Canadian extended health companies such as Bluecross, Canada Life, Greenshield, Manulife, Sunlife, Claimsecure, and many more.
If the patient is a growing child, we offer a 1.5 year outgrowth protection. This means that if your child outgrows his or her orthotics within a 1.5 year time period starting from the date of pick up, then we will manufacture a new pair, no questions asked. Conditions apply. Please contact us for more information.
Consulation Fee - The initial evaluation is a 45 minute to 1 hour comprehensive pedorthic evaluation. This time is spent with a Certified Canadian Pedorthist to evaluate your individual biomechanics and design a treatment strategy to reduce or eliminate suspected stressors. The testing methods includes but not limited to real-time digital plantar foot pressure analysis (pedobarography), full weight bearing 3D scan, video gait analysis, and relevant functional testing, A key component of this evaluation is a discussion with you about your Pedorthist's findings and design of a treatment strategy that may or may not include custom foot orthotics, supportive footwear recommendations, exercises, tape jobs, or referral to another practitioner such as physiotherapist or massage therapist.
The price of the evaluation only is $80.00 + GST. This assessment fee is waived upon purchase of custom foot orthotics.
Feel free to call us at any time and we are always ready to answer any questions you may have!
